FAQ
Questions firms ask us
Who owns our data?
You do, completely. Documents and records are yours, exportable at any time in standard formats. We host and safeguard them; we never mine, sell, or train on your client files.
Is it only for insurance defense?
No. It was built there, so carrier work is its deepest specialty, but every matter is tagged with its kind of law and the workspace follows: criminal defense, personal injury, employment, family, and general litigation each get their own posture panel, and the deadlines the law defines (a statute of limitations, an agency charge window, a right-to-sue clock) are computed from the dates you enter rather than remembered. You choose which areas your firm offers.
We handle medical records. Can you support that?
It’s what we’re built for. Injury and malpractice matters are full of health information, so LexSense was engineered to HIPAA’s safeguards from day one: encrypted storage on healthcare-eligible infrastructure, strict access controls, complete audit trails, and a trained team behind it. And we don’t just say it: we’ll sign the agreement that makes our responsibility to your firm binding.
Does the AI see privileged material?
Only what you allow it to, with every action logged. The AI works with the access you grant; it can never see a matter you couldn’t. You can turn AI off entirely, per user or firm-wide.
Do we have to give up Word and Excel?
No, the opposite. LexSense embraces desktop Office: documents open in the real applications, and saves flow back as versions automatically. There is no web-editor imitation to retrain your staff on.
Can the AI actually draft for us?
Yes, inside Word. Ask for a document and you get a first draft written from your firm’s own prior work and the matter’s record, with the sources it drew from listed. You can also converse with it: ask for changes in plain English and it edits the open document while you watch. The firm chooses which AI tier drafts by default, users can step up to a premium tier for the documents that warrant it, and every draft is logged with who asked and what produced it.
Can it run our billing and trust accounting?
End to end. Time capture with timers and AI-suggested entries, court-standard billing codes for carrier and e-billing work, every fee arrangement from hourly to evergreen retainers, polished invoices with online card payment, payment plans, and collections. Client funds live in an IOLTA-ready trust ledger that can’t be silently edited, with three-way reconciliation and printable reports, and your books export cleanly to your accounting system. Clients get their own private portal to see invoices and trust balances and pay online.
We’re panel counsel. Can it handle carrier e-billing?
That’s the practice it was built in. Each carrier client gets a profile: their e-billing platform (CounselLink, Legal Tracker, TyMetrix 360, or a proprietary portal), the IDs they assigned, and the negotiated rate card, which then applies to every matter under that carrier automatically. Invoices are scrubbed before submission for the things reviewers reject (missing task and activity codes, rates above the card, block billing), then exported in the standard electronic format each platform expects, and tracked through approval, reduction, appeal, and payment. Insurance matters also carry their coverage posture, authority history, and carrier-report schedule on a dedicated workspace.
How long does deployment take?
Most firms are live in two to four weeks, including folder-structure standardization, user setup, and migration of active matters. We migrate historic archives on a schedule that suits you. A built-in help center and plain-English glossary mean staff can answer their own questions from day one.
What does it cost?
Per-seat pricing starting at $79/user/month for small firms, $109 for mid-sized, and $139 for enterprise on dedicated infrastructure. Metered infrastructure (AI, document storage, OCR, court docket downloads) is passed through and itemized to the matter that incurred it. Request a demo for a same-day quote. No long-term lock-in.